The Manager’s Communication Toolkit

This is a clear and practical guide to high performance business communication. Recognizing that managers need to keep their organizations and teams focused on goals and avoiding the mire of drama and frustration depends on their success in dealing with even the most difficult of people. This book teaches managers how to present themselves, listen and respond to others, recognize stress in themselves and others, and resolve conflict.

In The Manager’s Communication Toolkit, Tina Kuhn, an accomplished Senior Executive with 35 years of expertise in organizational transformation, introduces hands-on strategies for dealing with the ten most challenging personality types: the Manipulator, Gossiper, Naysayer, Controller, Perfectionist, Yes-Man, Drama Queen, Recluse, Whiner, and Liar. Dividing the book into three parts, she breaks down the different communication tools, illustrates techniques for working purposefully and skillfully with the personalities she profiles, and shows readers how to explore their own communication and management styles.

This book is for anyone who needs to communicate with others at work—bosses, coworkers, subordinates, and customers. It provides a framework to have less conflict, better communication, and stronger leadership techniques. Ultimately, it can positively influence all relationships: at work, home, school, or anywhere else.

Tina Kuhn is an accomplished Senior Executive with expertise in organizational transformation.

Her thirty-five years of demonstrated success span executive management, operations management, business development, and program management. Throughout her executive career, Tina has held a number of leadership positions. At present, she serves as President & CEO of a cyber security company.

Tina holds a Bachelor of Science degree in Information Systems Management from the University of Maryland. Additionally, she earned her Project Management Professional (PMP) credentials through the Project Management Institute (PMI).